General Terms and Customer Information

These terms apply to live online workshops booked directly with Dr. Michaela Simona Greiler-Göritzer through michaelagreiler.com. You can find my business and contact details in the Impressum.

Booking and payment

The website form is a nonbinding request. If a place is available, I’ll email you an offer with the session details, the total price (including any applicable taxes for consumers), the payment method and due date, and the applicable terms. Your booking becomes binding when I receive your acceptance of the offer by email. I’ll then confirm the booking by email.

Cancellations, transfers, and rescheduling

To cancel, email team@michaelagreiler.com. Your refund depends on when I receive your cancellation, measured from the scheduled start of your workshop:

• More than 28 days before the start: full refund.
• More than 14 days and up to 28 days before the start: 50% refund.
• 14 days or less before the start: no refund under this cancellation policy.

Your statutory rights, including any applicable consumer right of withdrawal, still apply. You may transfer your place to another participant by notifying me before the session.

If I cancel the workshop, I’ll refund the workshop fee you paid. If I reschedule it, you can choose the new date or a refund.

Workshop materials

You may use the materials I provide for your own learning and reference. Please ask for permission before redistributing or publishing them. Any separate license that accompanies the materials and any rights you have by law still apply. Participants are expected to follow the Code of Conduct.

Consumer right of withdrawal

If you book as a consumer, you generally have 14 days from the day the contract is concluded to withdraw without giving a reason. You can withdraw with a clear statement, for example by emailing team@michaelagreiler.com. I’ll include the withdrawal instructions and statutory model withdrawal form with your offer. Your statutory rights apply.